Refund Policy –
Dolly Communication CIC

We understand that investing in your personal growth is a big decision. Our policies are designed to offer clarity while being fair to both parties.

 1. Courses

All paid courses include a 30-day money-back guarantee. If you're not completely satisfied, simply request a refund within 30 days. If a refund is granted, access to the course will be revoked and any associated certificates will not be issued.

 2. Coaching Packages

Because coaching is a personal and customised process, refunds for coaching packages are generally not offered. However, we strongly encourage you to book a free 30-minute discovery call before purchasing a package to ensure a good fit.

If, after beginning the coaching relationship, we mutually agree that the service is not suitable, a partial refund may be considered — provided that fewer than 50% of the sessions have been completed.

You may reschedule or cancel any coaching session with at least 24 hours' notice. Sessions cancelled with less notice will be charged in full.

 3. Bundles

Each part of a bundle follows the refund rules above. Coaching sessions must be rescheduled with notice; digital content is non-refundable.

 4. Connection Call

This 30-minute introductory call is free and carries no cancellation policy, though we appreciate advance notice if you’re unable to attend.