Dolly Communication CIC  Privacy Policy 

 Last Updated: 15 February 2026    

 1. Introduction

This Privacy Policy explains how Dolly Communication CIC collects, uses and protects personal information when you visit www.dollycommunication.org, book a service, purchase a course, or contact us.


Dolly Communication CIC is a UK Community Interest Company registered in England and Wales.

 2. Grounds for data collection 

We may collect the following personal information:

Your name and email address (when you contact us or book a session)

Booking details (via Calendly)

Purchase information (via Payhip)

Basic website usage data through cookies and analytics tools



We do not collect or store your payment card details.


3. How We Collect Your Information

We collect information when:

  • You contact us by email
  • You book a call using Calendly
  • You purchase a course via Payhip
  • You use our website (via cookies and analytics tools)


  4. Lawful Basis for Processing

We process personal information under the following lawful bases:

  • To fulfil a contract with you (for example, delivering a purchased course)
  • With your consent (for example, when you choose to contact us or book a call)
  • To comply with legal obligations
  • For legitimate interests, such as improving our website and services




5. How We Use Your Information

We use personal information to:

  • Deliver services and courses you request
  • Manage bookings and communications
  • Respond to enquiries
  • Improve our website and services
  • Comply with legal and regulatory obligations
  • We do not sell or rent your personal information.


6. Third-Party Services

We use trusted third-party providers to operate our services:


Website Hosting

Our website is hosted by Duda.


Booking System

We use Calendly to manage appointment bookings. When you book a call, your name, email address and selected time are processed by Calendly in accordance with their Privacy Policy.


Course Sales and Payments

Courses are sold through Payhip, which processes payments securely via providers such as Stripe or PayPal. We do not have access to your full payment details.


Analytics

We use Google Analytics to understand how visitors use our website. This helps us improve site performance and content. Google Analytics collects anonymised usage information such as pages visited and time spent on the site.


Each third-party provider has its own Privacy Policy governing how they process data.


7. Data Retention

We retain personal information only for as long as necessary to:

  • Provide services
  • Meet legal or accounting obligations
  • Resolve disputes
  • Information that is no longer required is securely deleted.


8. Cookies

 Our website uses cookies to:

  • Enable essential website functionality
  • Analyse website traffic via Google Analytics


Cookies are small text files stored on your device. You can adjust your browser settings to refuse cookies; however, some parts of the website may not function properly.


9. Data Transfers

 Some third-party providers (such as Google, Calendly or Payhip) may process data outside the UK or European Economic Area. Where this occurs, appropriate safeguards are in place in accordance with applicable data protection laws.


10. Your Rights

 Under UK data protection law, you have the right to:



  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Object to or restrict certain types of processing
  • Lodge a complaint with the Information Commissioner’s Office (ICO)


To exercise any of these rights, please contact:

lorraine@dollycommunication.org


11. Data Security

We use reputable third-party providers and reasonable technical measures to protect personal information. However, no method of transmission over the internet is completely secure.


 

12. Children

This website and our services are not directed at children under 18. We do not knowingly collect personal information from minors.


13. Changes to This Policy

We may update this Privacy Policy from time to time. The most recent version will always be available on our website with the updated date shown above.


  14. Contact Details

Dolly Communication CIC


27 Yeomans Court
Burton Latimer
Kettering
NN15 5GS


Email: lorraine@dollycommunication.org